How to Replace Lost and Damaged KCPE/KCSE Certificate

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Losing your academic credentials, like the Kenya Certificate of Primary Education (KCPE) and Kenya Certificate of Secondary Education (KCSE), can significantly impede your chances of finding employment in Kenya.

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The process of replacing them can also prove to be arduous, particularly if you’re unfamiliar with the steps involved.

Fortunately, the Kenya National Examinations Council (KNEC) has streamlined the procedure for obtaining these documents by introducing an online portal for applications.

The Query Management Information System (QMIS), nestled within the KNEC website, serves as an electronic platform for submitting and processing queries related to examination results. This includes requests for Certification of Examination Results for individuals who have lost their certificates, Confirmation of Examination Results, and Equating of Foreign Qualifications.

Besides, the system handles various other queries such as amendments to biodata (name, photo, gender, year of birth, birth certificate number, citizenship, entry code), direct recoveries for KCPE/KCSE result slips, certificates, and result printouts, as well as result (marks) inquiries including absenteeism, missing marks, and payment issues.

How to replace lost KCPE/KCSE certificate

1. A client needs a computer or mobile phone with internet access.
2. Use the web address to access the QMIS system.
3. If you’re a new user, you’ll be prompted to register by clicking on the register button and filling in the required details. Your login credentials will then be sent to your email.
4. To log in, click on the link provided and enter your email credentials. If you’ve forgotten your password, you can reset it by clicking on “forgot password.”
5. Once logged in, you can proceed to replace your lost KCPE/KCSE certificate by accessing the User Manual for guidance.

students sitting for their KCSE examination; Image/KNEC

6. You’ll need to have certain documents ready, including copies of the certificate or result slips, a sworn legal affidavit on your identity, a letter of recommendation from your employer to KNEC, a Police Abstract, and a copy of your Identification Card (ID)/Passport or Birth Certificate.
7. Upload scanned copies of the required documents and make the necessary payment as prompted by the system. Payments are accepted via M-Pesa.
8. Upon successful processing of your query, KNEC will notify you via the provided email or phone number to collect your processed document(s). When collecting, remember to bring along the original copies of the documents you attached during the application process.
9. You can use the Query Management Information System (QMIS) to check the processing status of your certificate.

Remember to keep your username and password confidential, and avoid disclosing them to third parties.

Ensure you provide a valid email address and/or mobile phone number to receive feedback.

It’s essential to use the credible address of QMIS when accessing KNEC online services to steer clear of cyber fraudsters posing as KNEC service providers.


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